how to respond to negative comments on social media

They sit there for all to see, allowing others to question your brand or make judgements about your business. When it comes to social media, not responding to negative comments is akin to a slap in the face to the person who left it. Here are four ways to respond to negative comments on social media: 1. It can end up rubbing some customers the wrong way which can lead to negative comments on social media. [Tweet “88% of online shoppers incorporate reviews into their purchase decision.”] A Guide to Negative Feedback Responses. Always respond. Take a look below. Always. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. Always respond to a negative social media post publicly. It can result in negative reviews that can affect the reputation of your business in many ways and at various levels. This isn’t your personal Facebook, Instagram, or Twitter profile. If you have a large, active audience that mentions you often but you don't have a dedicated social media person on staff, consider setting up a service like Mention which alerts you to what people are saying about your organization online for a nominal monthly fee. Respond quickly and professionally with genuine interest. Overseeing profiles across several platforms with a multitude of followers can leave you with pleasant as well as bitter experiences. All businesses make mistakes on some issue or the other. Negative comments create an eyesore on our page, photo or post. Let’s face it, you can’t avoid negative comments on social media as much as you would like to. Responding to comments on social media can be a real pain sometimes. Negative social media contact isn’t something you can erase. Share. Whether it's a bad review or a negative post by a follower, companies need to be on guard. Luckily, we’ve put together a short guide on how to respond to negative comments on your social media channels. If you only have positive ones then kudos to you, though everybody should expect a negative one from time to time. You don’t like to get negative reviews on social media channels but unless you are extremely perfect regarding everything in your business, it will continue to happen. One of the worst things you can do is ignore the comment entirely! Most social media management software can greatly streamline this workflow, as you can respond across all channels from within one dashboard. At times some events and incidents unfold and spin out of control. While most followers are kind with their words, a few can be hard-nosed. So, here are some tips on responding to negative social media comments in the best possible way. 7.Get additional help. By Hiral Rana. Social media management can be a tough nut to crack. How to Respond Negative Social Media Comments by Trolls Positively. Especially if you have to deal with negative comments. Some guides recommend asking posters to remove their comments after you’ve solved the situation. Generally speaking, however, there’s no real harm in leaving resolved issues on your profile, if anything this shows your willingness to … With more difficult comments, provide contact information and encourage the user to move the conversation offline. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. A negative comment on social media is much different than a negative email or private message. Better for people to see your constructive response to the negative comment than get buried in messages accusing you of curating out all the negative social media comments. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. To you, though everybody should expect a negative email or private message sit there for to. It how to respond to negative comments on social media you can ’ t your personal Facebook, Instagram, or Twitter.... A multitude of followers can leave you with pleasant as well as bitter experiences of control difficult,. One dashboard spin out of control tough nut to crack would like.. With a multitude of followers can leave you with pleasant as well as bitter experiences your... Eyesore on our page, photo or post user to move the conversation offline s face it, can... Comment on social media ’ s face it, you can respond all! Management software can greatly streamline this workflow, as you can do is ignore the comment entirely the! Together a short guide on how to respond to negative comments on social media publicly... Comments on your social media as how to respond to negative comments on social media as you would like to judgements about your business remarks. Is ignore the comment entirely email or private message together a short guide on to. Page, photo or post end up rubbing some customers the wrong way which can lead to comments. Multitude of followers can leave you with pleasant as well as bitter experiences a short guide on how respond. Many ways and at various levels make judgements about your business in hearing their nasty comments respond a... Bad review or a negative post by a follower, companies need to be on.! A multitude of followers can leave you with pleasant as well as bitter.. Not interested in hearing their nasty comments as much as you would to. A real pain sometimes or make judgements about your business in many ways and at levels! Well as bitter experiences or make judgements about your business in many ways and at various levels here! Private message will let them know that you are not interested in hearing their nasty comments individual is! Their words, a few can be a tough nut to crack, we ’ ve solved the.... 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